Delivery Information

UK Standard Delivery – £2.95 (or FREE on orders over £40)

Deliveries take 3-5 working days and are delivered between 8am – 9pm (excludes Weekends & Bank Holidays).

If you are not home to take delivery of your product, a delivery card will be left with further instructions. Alternatively, our courier may leave it with a neighbour, or in a safe place if they think it is safe to do so. 

UK Express Delivery – £4.95

Deliveries take 1-3 working days and are delivered between 8am – 9pm (excludes Weekends & Bank Holidays).

If you are not home to take delivery of your product, a delivery card will be left with further instructions. Alternatively, our courier may leave it with a neighbour, or in a safe place if they think it is safe to do so. 

We do not process orders on a Sunday or Bank Holiday, so any orders placed over the weekend will be dispatched for delivery by Wednesday.

Order tracking will be available by logging into your account.

UK Next Working Day – £6.95

Deliveries placed by 3pm will delivered between 8am – 9pm the next working day (excludes Weekends & Bank Holidays).

If you are not home to take delivery of your product, a delivery card will be left with further instructions. Alternatively, our courier may leave it with a neighbour, or in a safe place if they think it is safe to do so. 

We do not process orders on a Sunday or Bank Holiday, so any orders placed over the weekend will be dispatched for delivery by Tuesday.

Order tracking will be available by logging into your account.

UK Saturday Delivery – £7.95

Deliveries placed by 3pm Friday will be delivered between 8am – 9pm on Saturday (excludes Weekends & Bank Holidays).

If you are not home to take delivery of your product, a delivery card will be left with further instructions. Alternatively, our courier may leave it with a neighbour, or in a safe place if they think it is safe to do so. 

Order tracking will be available by logging into your account.

International Delivery – £9.95

For all European countries and Rest of World.

Deliveries placed by 3pm take 11 working days (excludes Weekends & Bank Holidays).

All customs or import duties due are charged once the parcel reaches your country. These charges must be paid by the recipient of the parcel.

Human Hair Delivery

Due to the hand-styled nature and customisations of Real Human Hair orders, we are unable to offer Express or Next Day shipping on these orders. Dispatch of these items will occur within 7-11 working days and will be dispatched using our UK Next Day Delivery service. We aim to have these delivered between 8am – 9pm (excludes Weekends & Bank Holidays).

If you are not home to take delivery of your product, a delivery card will be left with further instructions. Alternatively, our courier may leave it with a neighbour, or in a safe place if they think it is safe to do so. 

PayPal Orders

Orders placed using the PayPal service are subject to a review and payment could be held by PayPal for up to 10 working days. We will always endeavour to meet the chosen delivery service, but cannot guarantee the chosen service when PayPal is used. 

Lost/Damaged Deliveries

While we hold our delivery partners to a high standard, we know sometimes mistakes can happen.

On the very rare occasion that delivery is lost or damaged, please contact us and let us know! We’ll look into getting your item replaced and starting a claim with our courier on your behalf.

Please note: For delayed/lost deliveries, we are unable to  send out any replacement goods until the original parcel has been confirmed as lost in transit (usually after 10 working days).